Refund policy

RETURNS AND REFUNDS POLICY

FARMACAM LLC
Business Address: 75 E 3rd St, Suite 7, Sheridan, WY 82801, USA
Website: https://www.farmacam.com
Email: farmacam.llc@gmail.com or help@farmacam.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM BRT
Effective Date: May 1, 2026
Last Updated: August 2026
Policy Version: 1.1

1. INTRODUCTION

Farmacam LLC offers dietary and nutritional supplements designed to support different wellness goals.

This policy describes the conditions applicable to returns, refunds, replacements, and exchanges. Customers are encouraged to read and understand this policy before completing a purchase.

2. GENERAL NO-RETURN POLICY

2.1 General Rule

Farmacam LLC does not generally accept returns or refunds for regular product purchases after delivery. Once a product has been purchased and delivered, the sale is considered final, except in the situations expressly provided in this policy or when otherwise required by applicable law.

The no-return policy applies primarily because:

Dietary supplements require appropriate handling, storage, traceability, and quality control after purchase.
Products that leave Farmacam LLC's controlled distribution process generally cannot be placed back into inventory for resale.
Opened, used, tampered-with, or partially consumed products cannot be redistributed to other customers for health, safety, and quality-control reasons.
Certain products may be offered in different formulations, serving sizes, quantities, flavors, or presentation formats selected by the customer at the time of purchase.

2.2 Application of the Policy

Subject to applicable law and the exceptions stated below, refunds are generally not provided for reasons such as:

Buyer's remorse or change of mind.
Dissatisfaction with the product or individual results.
Opened, used, or partially consumed products.
Claims that a product did not produce the results expected by the customer.
Personal intolerance, allergy, side effect, or adverse reaction.
Improper use, storage, or handling after delivery.
Any reason that does not involve confirmed company error, shipping damage for which Farmacam LLC accepts responsibility, or another circumstance covered by this policy.

3. EXCEPTIONS TO THE NO-RETURN POLICY

3.1 Company Error

Farmacam LLC may approve a replacement, refund, or other appropriate remedy when company error is confirmed.

A. Wrong Product Shipped

This applies when Farmacam LLC ships a product different from the one ordered or ships an incorrect quantity.

Depending on the circumstances, Farmacam LLC may offer:

A full refund of the affected product and applicable shipping charges; or
A replacement with the correct product at no additional charge.

B. Product Damaged Before Shipment or Due to Company Handling

This applies when a product arrives damaged or defective for a reason reasonably attributable to Farmacam LLC, including:

Inadequate packaging performed by Farmacam LLC.
Improper storage before shipment.
Handling damage before transfer to the carrier.

Depending on the circumstances, Farmacam LLC may offer:

A full refund of the affected product and applicable shipping charges; or
A replacement product at no additional charge.

3.2 Deadline to Report an Issue

Claims involving a wrong product, visible shipping damage, company error, or a product that was expired upon delivery should be reported to Farmacam LLC within 1 calendar day of delivery.

Farmacam LLC may request reasonable documentation to review the claim.

Claims submitted after this period may be denied unless otherwise required by applicable law.

3.3 How to Request a Refund or Replacement Review

Step 1: Contact Farmacam LLC

Email: farmacam.llc@gmail.com or help@farmacam.com

Step 2: Provide Supporting Information

Please include:

Order number.
Purchase date.
Delivery date.
Detailed description of the issue.
Clear photographs of the product, packaging, label, seal, visible damage, expiration date, or other relevant evidence.

Step 3: Wait for Return Authorization

Do not ship any product back to Farmacam LLC unless you receive written return instructions.

If a return is required, Farmacam LLC will provide the applicable return address and instructions.

Step 4: Return the Product if Requested

If Farmacam LLC requires the affected product to be returned, follow the instructions provided.

Farmacam LLC will cover reasonable return shipping costs when the issue is confirmed to be the company's responsibility.

Step 5: Inspection and Decision

After reviewing the available evidence and, when applicable, inspecting the returned product, Farmacam LLC may:

Approve a refund.
Authorize a replacement.
Request additional information.
Deny the request when the requirements of this policy are not met.

Approved refunds are generally initiated within 10 to 15 business days after the review is completed.

4. PRODUCTS NOT ACCEPTED FOR RETURN

4.1 Opened, Used, or Tampered-With Products

Products that have been opened, unsealed, tampered with, used, or partially consumed generally cannot be accepted for return or resale.

Farmacam LLC may request photographs, lot information, packaging, or the product itself when necessary to investigate a reported quality issue or company error.

The general no-return rule applies even when:

The customer reports an allergy.
The customer reports an adverse reaction or side effect.
The customer changes their mind.
The customer believes the product did not produce the expected result.

Nothing in this section prevents Farmacam LLC from investigating legitimate product-quality or safety concerns.

4.2 Products Damaged or Deteriorated After Delivery

Products damaged, deteriorated, contaminated, or otherwise compromised because of improper customer storage, handling, or use are not eligible for refund or replacement.

Examples include:

Improper storage.
Exposure to excessive heat, cold, moisture, or sunlight.
Product contamination.
Physical damage caused after delivery.
Expiration after the product was delivered within its valid shelf-life period.

5. CUSTOMER RESPONSIBILITY FOR INFORMATION PROVIDED

5.1 Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We strongly recommend reviewing the shipping information before completing the order.

5.2 Incorrect or Incomplete Address

If an order is delayed, returned, lost, held, or considered undeliverable because of inaccurate, incomplete, or inconsistent information provided by the customer, Farmacam LLC may be unable to refund:

The product amount.
Shipping charges.
Applicable taxes, customs charges, duties, or third-party fees.

Farmacam LLC will review each case based on available carrier records and applicable law.

6. EXCHANGE POLICY

6.1 Exchanges Due to Company Error

If a customer receives the wrong product due to a confirmed Farmacam LLC error, the company may provide a replacement at no additional charge.

The process may include:

Contacting Farmacam LLC within the applicable reporting period.
Providing the order number and details of the issue.
Providing photographs or other supporting documentation.
Returning the incorrect product if requested and authorized.
Receiving the correct product after the claim is approved.

6.2 Changes Requested After an Order Has Been Completed

Requests to change a product's flavor, serving size, quantity, package format, or another customer-selected option after the order has already been completed may require a new order.

Farmacam LLC will determine whether a pending order can still be modified based on its processing status.

7. INTERNATIONAL ORDERS AND RETURNS

7.1 Customer Responsibility

For orders shipped outside the United States:

Customers are responsible for understanding local import requirements.
Customers may be responsible for customs duties, taxes, tariffs, import charges, brokerage fees, or similar costs.
Customers may be responsible for return shipping costs unless Farmacam LLC confirms an error attributable to the company.
Customs authorities or carriers may delay, hold, inspect, refuse, or return shipments.

Farmacam LLC cannot guarantee acceptance of a product by the customs or regulatory authorities of another country.

7.2 Documentation

For international claims or authorized returns, customers may be required to provide:

Import or export documentation.
Customs notices.
Content declarations.
Proof of duties or import charges.
Other documentation requested by the carrier or applicable authorities.

Farmacam LLC may provide reasonable order documentation when available, but customers remain responsible for compliance with the laws and import requirements of their destination country.

8. RETURN COSTS AND REFUND PROCESSING

8.1 Return Shipping Costs

When a confirmed Farmacam LLC error requires a product return, Farmacam LLC will provide instructions regarding the return and applicable shipping costs.

For other situations, the general no-return policy applies unless otherwise required by applicable law.

8.2 Refund Processing

Approved refunds are generally initiated within 10 to 15 business days after the required review, inspection, or return process has been completed.

Refunds will normally be issued to the original payment method.

After Farmacam LLC initiates the refund, additional processing time may be required by the bank, card issuer, payment processor, or financial institution.

8.3 Taxes, Duties, and Third-Party Charges

Certain taxes, customs charges, duties, brokerage costs, payment processing charges, or other third-party fees may not be refundable by Farmacam LLC where those amounts were collected or retained by another party.

9. DAMAGE OR LOSS DURING SHIPPING

9.1 Shipping Protection and Carrier Handling

Farmacam LLC uses reasonable packaging practices designed to protect products during transportation.

After a package is transferred to the carrier, some shipping events may fall under the carrier's responsibility.

Farmacam LLC may assist customers with reasonable documentation when investigating loss or damage.

9.2 Visible Damage Upon Delivery

If a package arrives visibly damaged, customers should, when reasonably possible:

Preserve the original packaging.
Photograph the package before opening it.
Photograph the damaged product, label, seal, and packaging.
Keep shipping labels and carrier documentation.
Contact Farmacam LLC promptly.
Contact the carrier when requested or appropriate.
Cooperate with any reasonable claim investigation.

10. EXPIRED PRODUCTS

10.1 Expiration Date

Farmacam LLC seeks to ship products with an appropriate remaining shelf life based on the nature of each product.

Customers should inspect the expiration or best-by date after delivery.

10.2 Product Expired Upon Delivery

If a customer receives a product that was already expired on the date of delivery, the issue may be eligible for:

A refund; or
A replacement.

Customers should report the issue promptly and provide a clear photograph showing the applicable date and product information.

10.3 Product Expiring After Delivery

A product that was within its stated shelf life at the time of delivery is not eligible for a refund solely because it later expires while in the customer's possession.

Customers are responsible for following the storage instructions appearing on the product packaging.

11. PRODUCT RESULTS AND GENERAL DISCLAIMER

11.1 Individual Results

Farmacam LLC does not guarantee that dietary supplements will produce a specific individual result.

Responses to dietary supplements may vary depending on factors including:

Diet.
Lifestyle.
Age.
Individual physiology.
Health status.
Other supplements or medications.
Consistency of use.
Storage and handling.

Product information is provided for general informational purposes and should not be interpreted as a guarantee of individual results.

11.2 Dietary Supplement Notice

Unless otherwise expressly stated, products sold by Farmacam LLC are marketed as dietary supplements.

Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless expressly indicated otherwise.

Dietary supplements are not intended to diagnose, treat, cure, or prevent disease.

Customers should consult an appropriate healthcare professional before using dietary supplements, particularly if they are pregnant, nursing, taking medication, have a medical condition, or are preparing for a medical procedure.

12. ALLERGIES, SIDE EFFECTS, AND ADVERSE REACTIONS

12.1 Customer Safety

Dietary supplements may affect individuals differently.

Customers should carefully review product labels, ingredient information, allergen information, directions for use, and warnings before consumption.

Farmacam LLC cannot guarantee that an individual will not experience:

An allergic reaction.
Intolerance.
Side effects.
Interaction with medications, foods, or other supplements.
An individual response different from expected.

12.2 If an Adverse Reaction Occurs

If a customer experiences an allergic reaction, adverse reaction, or other health concern:

Discontinue use of the product.
Seek appropriate medical advice when necessary.
In an emergency, contact emergency medical services.
Contact Farmacam LLC if there is a concern about product identity, packaging, labeling, quality, or another potential product-related issue.

A reported reaction does not automatically establish that the product was defective or that Farmacam LLC was responsible for the reaction.

Farmacam LLC may request product information, lot information, photographs, or other documentation to investigate a legitimate quality complaint.

13. SATISFACTION AND RESULTS

Farmacam LLC strives to provide high-quality dietary and nutritional supplements.

Individual results may vary.

Dissatisfaction with individual results alone does not generally qualify a purchase for return or refund.

Results may be influenced by:

Individual physiology.
Diet and nutrition.
Lifestyle and habits.
General health.
Consistency of use.
Product storage.
Use in accordance with product directions.

Customers should use products according to the instructions provided and consult a qualified healthcare professional when appropriate.

14. DISPUTES AND CHARGEBACKS

Customers are encouraged to contact Farmacam LLC before initiating a payment dispute so that we have an opportunity to investigate and attempt to resolve the issue.

If a customer initiates a chargeback or payment dispute, Farmacam LLC may provide the payment processor, card issuer, bank, or other relevant institution with available documentation, including:

Order information.
Transaction records.
Delivery confirmation.
Customer communications.
This return and refund policy.
Other documentation relevant to the disputed transaction.

Nothing in this section limits rights available to consumers under applicable law.

15. CONTACT INFORMATION

For questions regarding returns, refunds, replacements, damaged shipments, or order issues, contact:

Farmacam LLC

Email:
farmacam.llc@gmail.com
help@farmacam.com

Website:
https://www.farmacam.com

Business Hours:
Monday to Friday
8:00 AM to 6:00 PM BRT

Business Address:
75 E 3rd St, Suite 7
Sheridan, WY 82801
USA

Farmacam LLC generally aims to respond to customer inquiries within 5 to 7 business days.

16. MODIFICATIONS TO THIS POLICY

Farmacam LLC may update this Returns and Refunds Policy periodically to reflect changes in business practices, operational procedures, legal requirements, or regulatory guidance.

Any updated version will become effective when posted on the website unless another effective date is expressly stated.

Customers should review the current version of this policy before completing a purchase.

17. CUSTOMER ACKNOWLEDGMENT

By completing a purchase from Farmacam LLC, the customer acknowledges that:

They have had an opportunity to review this Returns and Refunds Policy.
Returns and refunds are subject to the conditions and exceptions stated in this policy.
Opened, used, or partially consumed dietary supplements generally cannot be returned for resale.
Individual results from dietary supplements may vary.
Proper storage, handling, and use of the product are the customer's responsibility after delivery.
Nothing in this policy waives consumer rights that cannot legally be waived under applicable law.

18. LEGAL COMPLIANCE

18.1 Governing Law

This policy is intended to be interpreted in accordance with applicable United States federal law and the laws of the State of Wyoming, without limiting any mandatory consumer rights that may apply based on the customer's jurisdiction.

18.2 Regulatory Compliance

Farmacam LLC seeks to operate as a dietary supplement business in accordance with applicable United States laws, regulations, and regulatory requirements.

Products sold as dietary supplements are subject to the applicable requirements governing dietary supplements in the United States.

This policy does not create or imply approval, certification, authorization, or endorsement by the U.S. Food and Drug Administration, Google, or any other governmental or private entity.